Refund policy
Order Cancellations & Refunds
We understand that plans change! If you need to cancel an online order, please contact us as soon as possible. Orders that have not yet shipped may be cancelled; however, orders cancelled after purchase are subject to a 5% cancellation fee (minimum $3) to offset non-refundable payment processing and transaction costs. Once an order has shipped, it can no longer be cancelled and will instead be subject to our standard return policy. Orders cancelled by Bear Minimum due to an inventory or fulfillment issue will always receive a full refund with no cancellation fee.
Returns & Exchanges
We want you to be happy with your purchase! Returns and exchanges are accepted within 14 days of purchase for in-store purchases or 14 days of confirmed delivery for online orders. Eligible items must be unused, unopened, and in their original condition and packaging, and proof of purchase is required. Due to the nature of our products, refill items, opened or used personal care products, clearance/final sale items, and gift cards are not eligible for return or exchange. Return shipping costs and original shipping charges are non-refundable and are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Once your return has been received and approved, your refund will be issued to the original form of payment.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. Weāll work with you to make it right. When the issue is the result of an error on our end, you will not be responsible for return shipping costs.